Terms of Service

Last updated: [insert date]

Welcome to The GOOD KIND Goods.

These Terms of Service set out the terms that apply when you visit or use our website, thegoodkindgoods.com.au, or purchase products from us.

By using our website or placing an order, you agree to these Terms of Service, together with our Refund & Returns Policy and Privacy Policy.

If you do not agree with these terms, please do not use our website or purchase from us.

1. About The GOOD KIND Goods

The GOOD KIND Goods is an Australian small business based in Ballarat, Victoria.

We create and sell small-batch, handmade products including soaps, candles, bath and body products, cleaning products and other home and lifestyle goods.

Our products are made with care and, where stated, ingredients are sourced from Australian suppliers.

Because many of our products are handmade, minor variations in colour, texture, appearance, scent and finish may occur between individual products or batches. These variations are a natural part of handmade products and do not necessarily indicate a fault.

2. Using Our Website

You agree to use our website only for lawful purposes and in a way that does not interfere with the operation or security of the website or affect the experience of other customers.

You must not:

• use our website for unlawful or fraudulent purposes;
• attempt to gain unauthorised access to our website, systems or customer information;
• introduce viruses, malware or other harmful material;
• copy, reproduce or commercially exploit our website or its content without our permission; or
• use our website in a way that could damage, disable or impair its operation.

We reserve the right to refuse access to our website or services where we reasonably believe that these Terms have been breached or that unlawful or fraudulent activity has occurred.

3. Products

We take reasonable care to ensure that product descriptions, photographs, colours, sizes and other information on our website are accurate.

However, photographs may not always represent the exact colour or appearance of a product due to lighting, photography, screen settings and the handmade nature of our products.

We may update product information, discontinue products or make changes to products from time to time.

Where a product is handmade, slight variations between batches should be expected.

Nothing in these Terms limits your rights under the Australian Consumer Law.

4. Product Use and Safety

Our products are intended to be used only for their stated purpose and in accordance with any instructions, warnings or directions provided with the product.

Please read product labels and instructions carefully before use.

Some products may contain ingredients, fragrances or essential oils that may not be suitable for everyone. If you have allergies, sensitivities or other concerns about an ingredient, please contact us before purchasing.

Keep products away from children and pets where appropriate and follow any safety instructions provided with the product.

Candles and other products involving heat or flame should never be left unattended and should always be used in accordance with the safety instructions provided.

We cannot be responsible for damage or injury resulting from misuse, failure to follow product instructions or use of a product for a purpose for which it was not intended.

This does not exclude or limit any rights or remedies you may have under the Australian Consumer Law.

5. Orders

When you place an order through our website, you are making an offer to purchase the products in your order.

Your order will be confirmed once we have received your payment and sent you an order confirmation.

We reserve the right to decline or cancel an order where, for example:

• a product is unavailable;
• there is an obvious pricing or product description error;
• we reasonably suspect fraudulent or unauthorised activity; or
• we are unable to fulfil the order for another legitimate reason.

If we cancel an order after payment has been received, we will provide a full refund of the amount paid for the cancelled order.

Please check your order carefully before completing your purchase.

6. Prices and Payment

All prices displayed on our website are in Australian dollars (AUD) and include GST where applicable.

We reserve the right to change prices, products and promotions at any time. Any price change will not affect an order that has already been accepted.

Payment must be received before an order can be processed.

We accept the payment methods displayed at checkout, which may include credit or debit cards, PayPal, Afterpay and other payment services made available through our website.

Payment providers may have their own terms and conditions, which apply in addition to these Terms.

7. Shipping and Delivery

We aim to process and dispatch orders within the timeframe stated on our website.

Delivery times provided are estimates and may vary depending on the delivery address, carrier, weather, peak periods and other circumstances outside our reasonable control.

Once your order has been dispatched, you will receive tracking information where available.

If your order is delayed, lost or damaged during delivery, please contact us and we will work with you and the relevant delivery provider to resolve the issue.

Nothing in these Terms limits your rights under the Australian Consumer Law in relation to products that are not delivered or are damaged in transit.

8. Refunds and Returns

Our Refund & Returns Policy explains how we handle returns, refunds and products that arrive damaged, faulty or incorrect.

Our Refund & Returns Policy forms part of these Terms of Service.

Nothing in our Refund & Returns Policy or these Terms excludes, restricts or modifies any rights you have under the Australian Consumer Law.

9. Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

These rights apply in addition to any policies, warranties or other promises we may provide.

We do not intend for anything in these Terms to exclude, restrict or modify your rights under the Australian Consumer Law.

10. Intellectual Property

Unless otherwise stated, the content on our website belongs to The GOOD KIND Goods or is used with permission.

This includes our:

• business name and logo;
• photographs;
• product names and descriptions;
• website design;
• graphics and artwork;
• written content; and
• other original materials.

You may view and use our website for your personal, non-commercial purposes.

You must not copy, reproduce, modify, publish, distribute or commercially use our content without our prior written permission.

11. Third-Party Services and Links

Our website may contain links to or use services provided by third parties, including payment providers, delivery providers and other technology services.

We are not responsible for the content, policies, security or practices of third-party websites or services.

Your use of those services may also be subject to the third party's own terms and conditions and privacy policies.

Our online store is powered by Shopify. Shopify provides the technology that allows us to operate our online store, but purchases made through our website are transactions between you and The GOOD KIND Goods.

12. Website Availability and Errors

We do our best to keep our website accurate, secure and available, but we cannot guarantee that it will always be uninterrupted or completely free from errors.

Occasionally, our website may contain typographical errors, incorrect information, pricing errors or information that has not yet been updated.

Where an obvious error has occurred, we reserve the right to correct the error and, where appropriate, contact you before processing the order.

If an order has been placed and we are unable to fulfil it because of an obvious error or other genuine issue, we will contact you and provide an appropriate remedy, including a refund where applicable.

13. Reviews and Customer Content

If you choose to submit a review, photograph, testimonial or other content to us, you confirm that:

• the content is your own or you have permission to provide it;
• it does not infringe another person's rights;
• it is not unlawful, misleading, abusive or defamatory; and
• it does not contain malicious software.

By submitting content to us, you give The GOOD KIND Goods permission to use, reproduce and display that content for purposes connected with our business, including displaying customer reviews or promoting our products.

We will not use your personal information in a way that is inconsistent with our Privacy Policy.

14. Privacy

Your privacy is important to us.

Our Privacy Policy explains how we collect, use, store and protect your personal information.

By using our website, you acknowledge that you have read our Privacy Policy.

Our website is powered by Shopify and certain information may also be collected and processed by Shopify and other service providers as necessary to operate our store and process your order.

15. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, products or legal obligations.

The most current version will always be published on this page.

If we make significant changes, we may provide additional notice where appropriate.

Your continued use of our website after updated Terms are published means that the updated Terms will apply to your future use of the website.

16. Governing Law

These Terms are governed by the laws of Victoria, Australia.

Any dispute arising in connection with these Terms will be subject to the applicable laws and courts of Victoria, Australia, subject always to any rights you may have under applicable Australian law.

17. Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision will be read down or removed to the extent necessary, and the remaining provisions will continue to apply.

18. Contact Us

If you have any questions about these Terms of Service, please contact us:

The GOOD KIND Goods
Ballarat, Victoria, Australia
Email: thegoodkindgoods@gmail.com
Website: thegoodkindgoods.com.au