Refund policy
Refund & Returns Policy
At The GOOD KIND Goods, we take great care in making and packing every order. We want you to be happy with your purchase, and if something isn't right, please get in touch with us so we can help.
Change of Mind
We don't generally accept returns simply because you've changed your mind or no longer want an item.
As our products include handmade soaps, body products, candles and other personal or home-care goods, we are unable to accept change-of-mind returns on products that have been opened, used or altered.
If you have purchased an item that is unused and would like to discuss a return, please contact us before sending anything back. Any return accepted for change of mind is at our discretion and return postage may be the responsibility of the customer.
This does not affect your rights under the Australian Consumer Law.
Damaged, Faulty or Incorrect Items
We carefully inspect and pack every order, but occasionally something can go wrong.
If your order arrives damaged, faulty, defective, or you have received the wrong item, please contact us as soon as possible at:
Please include your order number and, where possible, photographs of the item and its packaging. This helps us understand what has happened and resolve the issue as quickly as possible.
Depending on the circumstances, we may offer a replacement, repair or refund in accordance with your rights under the Australian Consumer Law.
If an item is confirmed to have a problem covered by the consumer guarantees, we will cover any reasonable return postage costs.
Returns
Please contact us before sending an item back so that we can provide you with the appropriate return instructions.
We may ask you to provide proof of purchase, such as your order confirmation or receipt.
Where a product is being returned because of a problem with the product, please return it in a condition that allows us to assess the issue. However, your rights under the Australian Consumer Law are not dependent on the original packaging being available.
Refunds
If a refund is approved, it will generally be processed using the original payment method.
We'll let you know once your return or product issue has been assessed and advise you of the outcome and any applicable refund or replacement arrangements.
Please allow some additional time for your bank or payment provider to process the refund.
Sale Items
Sale items are eligible for the same consumer guarantees as full-price items.
We do not offer refunds simply because a customer has changed their mind about a sale item, but this does not affect your rights under the Australian Consumer Law if the item is faulty or otherwise doesn't meet the consumer guarantees.
Gift Cards
Gift cards are non-refundable and cannot be exchanged for cash, except where required by law.
Contact Us
If you have any questions about a return, refund or your order, please contact us:
The GOOD KIND Goods
Email: thegoodkindgoods@gmail.com
Website: thegoodkindgoods.com.au
We'd always prefer you to contact us first so we can work through the issue with you and find a fair solution.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.