Shipping policy
🚚 Shipping Policy
Shipping Policy
Last updated: [insert date]
We make and pack every order with care here in Ballarat, Victoria.
Processing Your Order
Most orders will be packed and dispatched within 2–4 business days of receiving your order.
Because many of our products are handmade in small batches, there may occasionally be a little extra time required to prepare an order.
If there is going to be a significant delay, we'll do our best to let you know.
Delivery
We currently ship within Australia.
Orders are sent using Australia Post or another reputable delivery service, depending on the size, weight and destination of your order.
Once your order has been dispatched, you'll receive tracking information where available.
Delivery times can vary depending on your location and the delivery provider. As a general guide, please allow:
- Victoria: approximately 2–5 business days
- Other Australian states: approximately 3–7 business days
- Regional and remote areas: additional time may be required
These are estimates only and aren't guaranteed delivery times.
Shipping Costs
Shipping costs are calculated at checkout based on the size, weight and destination of your order.
From time to time, we may offer promotions such as free shipping or reduced shipping rates. Any applicable promotion will be clearly displayed on our website.
Delivery Delays
Once your order has been handed to the delivery provider, delays can occasionally occur due to circumstances outside our control, including severe weather, peak periods, public holidays, transport disruptions or other unforeseen events.
If your order appears to be delayed, please contact us and we'll do our best to help locate it.
Lost or Damaged Orders
If your order arrives damaged, please contact us as soon as possible and include photographs of the damaged item and packaging.
If your order doesn't arrive or appears to have been lost in transit, please contact us so we can assist with making enquiries with the delivery provider.
Nothing in this Shipping Policy limits your rights under the Australian Consumer Law.
Incorrect Delivery Details
Please make sure your delivery address is correct before completing your order.
If an order has not yet been dispatched and you notice an error, contact us as soon as possible at:
We'll do our best to help.
If an order has already been dispatched to an incorrect address provided by the customer, additional postage may be required to resend the order.
International Shipping
At this stage, we only ship within Australia.
We'll let you know if this changes in the future.
Questions About Your Order?
If you have any questions about your order or delivery, please contact us: